Frequently Asked Questions

Shipping within Australia

$14 Shipping for orders up to $150.
Free shipping for orders above $150.

Australia Post or Star Track will be used to ship your goods.

Shipping Overseas

Please contact our office by phone or email and we will pass on a quote for shipping to overseas countries.

Returns

Interknit stands by its quality, service and accuracy. Should we falter we accept returns for manufacturer′s faults only. Please see our Returns & Exchanges page for more details.

Delivery

If the garment is in stock it will be posted the next business day. If it needs to be made up, it will take between 2 to 4 weeks to knit, cut and sew up you order. Should there be any delay such as us waiting for a yarn delivery, or perhaps peak manufacturing times might slow us down a bit, we will contact you and let you know when you can expect your order.

Garment Care Instructions

Please go to the Garment Care page for how to look after you garments.

Facts About Wool

For more information on wool, click here, About Wool.

Size Charts

Go to the Size Chart page for a list of size charts relative to the style you choose.

Colours

Please note that all monitors display colours differently, so 100% accuracy of these colour swatches cannot be guaranteed.

Neck Types

Some jumpers have a neck types selection box that will enable the user to select a different neck type. Please be sure to select the correct neck type in this box when making your selection. Please note that the image will NOT change when you make a neck type selection.