What does Shipping cost?
We offer $15 flat rate shipping Australia wide, regardless of the size and weight of your purchase.
FREE SHIPPING OFFER for orders over $100 – use coupon code ‘free’ at the checkout page.
Please note this is not an automated coupon and if you forget to enter it in on the checkout page and subsequently pay for shipping, we do not offer refunds on the shipping cost offer.
Free Collection in Store – pay online, especially if you wish to take advantage of our AfterPay option, and collect your order at our store, 1004 Humffray Street South, Mount Pleasant, Ballarat.
Please contact us directly by email or phone with your order and delivery address so we can arrange an accurate quote for overseas shipping.
You may have your order collected by a courier of your choice however please contact our office first as packing charges may apply depending on how your courier needs the parcel wrapped for collection.
How do you deliver?
We will ship to COMMERCIAL addresses via either Toll IPEC; Toll Priority or Australia Post depending on which is most economical for your postcode, and update your order with either a parcel tracking number or a consignment note once it has been sent.
If you require urgent shipping, please phone or email our sales team to have your order packed with Australia Post Express Post. Extra charges equal to those we are charged by Australia Post will apply.
How can I do a Return or Exchange?
How do I care for my knitwear?
Do you do repairs?
Do you offer adjustments?
If you require extra length on sleeves or a body we will need to knit your garment especially for you.
If you require sleeves or a body to be taken up/in, we can do this if you provide exact measurements. It is best to do this via a phone call with our sales team or by email.
Adjustments on full priced Ballarat Gold purchases are offered free of charge.
What is your sizing like?
Where possible, we have included size information in with the product description.
For Outdoor jumpers please refer to our Outdoor Sizing Chart page.
For Worksmart and Hi-Vis Knitwear, please refer to our Work & Hi-Vis Sizing Chart page.
What is your standard range of sizing?
Our standard sizing ranges from a XS (equivalent of a size 12 or 85cm chest) to a 7XL (equivalent of a 32 or 135cm chest). In some styles there is a small surcharge for larger sizes to cover the extra cost of yarn. These will be clearly advertised if they apply.
Can you make me a jumper bigger or smaller than standard?
You may be asked to pay a deposit on a custom made item. You may need to pay a surcharge on extra-large sizes to cover the extra cost of yarn. You will be able to choose your own colour for a custom made jumper.
Can you custom make me a knitwear item?
If you would like an existing design customised slightly for you we can arrange to make it as soon as production time and the correct yarn is available. It usually takes between four and six weeks for a custom made garment. Slight customisations include changing the neckline of a garment; changing the colours or type of yarn; changing the button placement etc.
Due to commercial viability, you will need to have minimum quantities and/or need to pay design setup charges. It is possible for you to supply your own yarn however depending on the quantity
It is best to speak to us directly with your ideas regarding this. If you a commercial customer looking for us to commission knit a long-term product for you, please see our commission knitting page.
Are the colours pictured exact colours?
Where is your knitwear made?
Where does your Merino Wool come from?
The Merino wool we use is Australian Merino wool. Due to a lack of commercial spinning plants in Australia, the Australian wool is sent overseas to be spun and is then re-imported.
Will my Knitwear shrink?
Please never use a high heat setting on the tumble dry for your garment as this is known to cause knitwear to shrink.
Will my Knitwear stretch?
If you’ve hung your garment on the line while wet and it’s stretched (especially heavier garments such as our Outdoor range), try to tumble dry it on a cool setting and this may help it regain its shape. Please note that tumble drying is never recommended on the care label and should only be used on low heat settings and for short periods of time.
Will my Knitwear pill?
Pilling is caused when the surface of the knitted garment is subjected to friction (rubbing/washing) and small fibres are rubbed to the surface of the garment in little balls (pills). Garments knitted with shorter fibres are more susceptible to pilling.
Interknit uses worsted yarns which are spun with yarn fibres about the length of a matchstick and therefore more resistant to pilling.
To avoid pilling you can make sure to always wash your garment inside out and on a gentle cycle to avoid friction from washing. If you’re having trouble with pilling in only one area it is likely caused by a certain repeated activity. Pilling on your back and shoulders could be caused by carrying a heavy backpack; pilling around the stomach area could be caused by working pressed up against a workbench etc. School and work jumpers face significant friction and sometimes despite the best quality yarns, you may notice pilling.
The good news is that while visible pilling can make your garment look ‘worn out’ before its time, you can always remove the pills. The easiest method is to use an electric depillar, these are battery operated and widely available.
Unfortunately, a garment made with quality worsted wool looks identical to a garment made with shorter fibre wool when brand new. If you’ve purchased a garment that is showing signs of pilling, there is not much you can do except to remove the pills as they appear and try not to cause any extra friction. Hand washing your garment can also help avoid further pilling.
If your Interknit made garment is pilling please contact us. We take pride in our quality garments and appreciate all feedback.